website support care plans

Sit back and relax.
Let our team handle it.

You're busy, so you've got a team of experts on standby—ready to do what you need when you need it.​

Fireworks support service is unmatched.
With us by your side, you’ll never be left hanging. Get impeccable site security, off-site backups, and support you won’t see anywhere else.

Transformative Support

Our happiness team are available to your team 24/7. They provide the best
WordPress support around. You’ll also get impeccable maintenance, site security,
and off-site backups you won’t see anywhere else.

Unlimited Support

From adding or editing content like blog posts, editing menus and widgets, installing and activating plugins, and much more, we take care of it.

24/7 Availability

Websites need constant editing and care—and it needs to be done now! That’s where we come in. We're on standby 24/7 for whenever your need help.

Security monitoring
that does more.

Your website is safe and protected from the daily attacks that threaten their integrity. Security monitoring is a no-brainer must, and it comes included in all our plans.

WP hardening

You can rest assured that your sites are secure according to the recommended WordPress best practices.

Powerful firewall

Blocking bad guys from day one! Suspicious IPs and malware bots are prevented from entering your WordPress sites.

Attack prevention

An automatic and powerful captcha login protection system keeps would-be hackers and bots out.

Daily automatic scans

Deep automated scans detect malware, anti-viruses and malicious code that can be on your client’s site.

Deep malware detection

Our malware scans dive deep to find the complex WordPress malware that others don’t catch.

Rapid malware cleanup

When malware is detected on a site, our happiness engineers are on the scene immediately to clean it up.

Goodbye, problematic
plugin updates.

No more days of plugin updates giving you headaches or worse—breaking your school’s site and forcing you to spend valuable time fixing it.

Break-free updates

Our Visual Validator means plugin updates won’t cause visual problems on your site! If a new version of a plugin you’re using doesn’t play nice, we’ll know about it before there’s a problem.

Pick and choose which
plugins to update

Our update process lets us pick and choose which updates to run. So if needed, we can exclude known problematic updates from the process.

Most reliable backups for
WordPress school websites.

If the unthinkable happens and you need a site restored, we’ll take care of that for you—fast.

Stored securely on and off-site

Independent, remote storage means that your backups are always available when you need them most. Even if your server goes down.

Won't slow down your site

Sites are backed up incrementally so it won’t load down your server and slow down your site like other providers do. It’s important to you, it’s important to us.

90 days storage

Access to 90 days of backup history. So if you need to restore a previous version of your site, it’s easy.

Immediate recovery

We can recover your school's website with just a few clicks. If something happens, we’ll get your site back up before anyone even notices.

Everyone Gets Our
Best Service

simple and affordable WEBSITE support plans

Choose Your Support Care Plan

Growth-Driven Support

$ 350
Per Month
  • Quarterly Marketing Strategy Meeting
  • Quarterly Design Improvements
    (up to 2 hours)
  • Premium Managed WP Cloud Hosting
  • Monthly Security Maintenance
  • Unlimited Minor Website Tasks*
  • Quarterly Performance Audit
  • Monthly Speed Optimization
  • Image Optimization
  • Back-ups, security monitoring,
    firewall, & malware protection
  • Premium software
    (bookings, forms, calendars, SEO)
  • WordPress Core, Theme,
    & Plugin Updates

Professional
Unlimited Support

$ 250
Per Month
  • Premium Managed WP Cloud Hosting
  • Monthly Security Maintenance
  • Unlimited Minor Website Tasks*
  • Quarterly Performance Audit
  • Monthly Speed Optimization
  • Image Optimization
  • Back-ups, security monitoring,
    firewall, & malware protection
  • Premium software
    (bookings, forms, calendars, SEO)
  • WordPress Core, Theme,
    & Plugin Updates
Popular

Hosting, Security
& Maintenance

$ 79
Per Month
  • Premium Managed WP Cloud Hosting
  • Monthly Security Maintenance
  • Image Optimization
  • Back-ups, security monitoring,
    firewall, & malware protection
  • WordPress Core, Theme,
    & Plugin Updates

Frequently Asked Support Questions

Yes! With our Unlimited Support plan, you get unlimited 30-minute tasks on your site. We’re able to do this because this is all we do — 24 hours a day, 7 days a week. We can resolve most tasks very quickly since we often see similar issues across many sites.

We can make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more. From CSS tweaks to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes. If you’re not sure, just ask!

Once onboard, we’ll provide you a support email address.

It’s easy! When you sign up, you just need to fill out a form providing both WP admin and FTP credentials for the sites you want to add.

Once we receive this information, one of our happiness teams members will log into the site to install our plugins and get the site connected to our remote maintenance system.

We’ll also run a quick test of the off-site backup system and make sure the security scans are running. If there are any outstanding core or plugin updates, we’ll perform those as well.
Yes—this is our preferred method.  When we host your site on the servers we already have set up for our schools, we know it’s a safe environment, optimized for your website, and made specifically for WordPress.

No! There are no setup costs and should you ever need to leave the plan, there are no cancellation fees. A 30-day notice is required with no-pro-rated refunds for month-to-month plans, however, annual plans, pro-rated refunds will be based off monthly rates.

We’re always here for you! If your request requires more time, we’ll give you an estimate of time and do that at our hourly rate.

We are here for support via email 24/7 and most assigned tasks are completed within 8 hours (usually much faster).

There’s a lot that can go wrong. Here are some of the top problems:

  • The site will not be optimized, which leads to poor performance, slow loading times and poor Google SEO rankings.

  • Out of date sites are the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.

  • You’ll have no backups or restore points, so if the site gets hacked, you could lose all your content and Google ranking.

  • Most importantly, you won’t have a trusted team of experts to assist you with quick updates, tweaks, website issues, etc. 

Yes, however, our developer licenses can only be used by our clients legally during the subscription. When your subscription is cancelled, you will need to buy your own keys to get updates and support from the plugin software company.

Some of the premium tools we use for best experience: Astra, GeneratePress Premium, Beaver Builder Pro, Elementor Pro, Gravity Forms Elite, The Events Calendar Pro.

We do NOT manage emails. We highly recommend you host your emails on a server and platform separate from your website for security reasons. There are plenty of great platforms such as Office 365 and Google Suite which do a great job for email management.

Ready for Fireworks to be
on your team?